Jennie Scoats Reflexology Welwyn, Hertfordshire

Privacy and Content Notice (GDPR)

Privacy & Consent Notice
Your personal information – General Data Protection Regulation (GDPR)

GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are. Once you have read it, please complete and sign the declaration at the bottom of this document.

Therapists Name: Jennie Scoats Mobile: 07973 159495
Email: [email protected] Website:

The purpose of processing Client Data
I hold and use client data in order to provide you with the best possible treatment options, support and advice. In order to give professional reflexology treatments, I will need to ask for potentially sensitive information about your health. I will only use this for ongoing reflexology treatments and any advice I give as a result of your treatment which concerns aspects of your health and wellbeing.

Lawful basis for holding and using client information
The lawful basis under which I hold and use information is my legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible treatment, options and advice.
As I hold Special Category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfill my role as a health care practitioner bound under the Association of Reflexologists (AoR) Confidentiality as defined in the AoR Code of Practice and Ethics.

What information I hold and what I do with it
The information to be held is:

Your contact details

Medical history and other health-related information

Treatment details and related notes

I will NOT share your information with anyone else (unless required for legal process) without explaining why it is necessary and getting your explicit consent.

I will keep your information for 7 (seven) years in line with the lawful basis listed above.

Law regarding children’s records (records to be kept till the child is 25 or if 17 when treated, then 26yrs)

Your data will not be transferred outside the EU without your consent.

Protecting your data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorized access or disclosure, I have put in place appropriate procedures to safeguard and secure the information I collect from you.
I will contact you using the contact preferences you have given me. Your files will be locked away in a safe place under lock and key.
Your rights
GDPR gives you the following rights:
The right to be informed:
To know how your information will be held and used
The right of Access:
To see your therapist’s records of your personal information so you know what is held about you and can verify it
The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete
The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you
The right to restrict processing of personal data:
You have the right to request limits on how your therapist uses your personal information
The right to data portability:
Under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems
The right to object:
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes
Rights in relation to automated decision-making and profiling:

The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have been given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at:

If you wish to exercise any of these rights, please use the contact details above.
If you are dissatisfied with the response you can complain to the Information commissioner’s Office; their contact details are at

Therapist’s Rights
Please note:

If you do not agree to your therapist keeping records of information about you and your treatments, or if you do not allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.

Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you; they might have to keep these details until after that period has passed.

Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

I have seen this document and understand that you will hold and use my personal information, using it in order to provide me with the best possible treatment options and advice in line with the statements above.

I have read and received a copy of this 2 page Privacy Notice.

Print name: ……………………………………………………….. Date: ………………………..

Client signature …………………………………………………..

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